Boutique agency The Terrace Travel Wellington’s Jo Gallen and Paul Brydges offer their insights on the state of play in travel in New Zealand.
How did you get into the travel industry?
Decided in college that I wanted to do travel so I joined a travel course, typed up a one page CV about myself and applied to every travel agent in Wellington. Finally got to Variety Travel in Kilbirnie in 1986 and they offered me a job on the spot. Did 18 months there and then started Travelplan with Tim Ratcliffe and Allan Prosser. Then we started Arena in Wellington. Then Passport and ran their consol unit. Then started The Terrace Travel in 1995. Jo started in travel 1985.
What do you like about being part of the GTN family?
Like the team – we are largely left to do our own thing but have the support if we need it. Relationships are important and we have known the team for a long time now.
What inspires you to sell travel?
It’s the satisfaction of finding solutions for people. We tend to concentrate on the more complex itineraries and thus we have a very high level of repeat and referral clients who appreciate our service and skills.
What is your biggest frustration about the travel industry?
What are your company’s goals?
We would like to maintain our revenue and status quo. Get a better life-work balance.