The Terrace Travel

Boutique agency The Terrace Travel Wellington’s Jo Gallen and Paul Brydges offer their insights on the state of play in travel in New Zealand.

How did you get into the travel industry? 

Decided in college that I wanted to do travel so I joined a travel course, typed up a one page CV about myself and applied to every travel agent in Wellington. Finally got to Variety Travel in Kilbirnie in 1986 and they offered me a job on the spot. Did 18 months there and then started Travelplan with Tim Ratcliffe and Allan Prosser. Then we started Arena in Wellington. Then Passport and ran their consol unit. Then started The Terrace Travel in 1995. Jo started in travel 1985.

What do you like about being part of the GTN family?

Like the team – we are largely left to do our own thing but have the support if we need it. Relationships are important and we have known the team for a long time now.

What inspires you to sell travel?

It’s the satisfaction of finding solutions for people. We tend to concentrate on the more complex itineraries and thus we have a very high level of repeat and referral clients who appreciate our service and skills.

What is your biggest frustration about the travel industry?

How long have you got? There is that fact that our suppliers (particularly airlines) are also our competitors – they sell direct to the public at the same price they sell to us.  What other retailers don’t get a wholesale margin from their suppliers? There is no longer a partnership with most airlines.  The rules are all in their favour – we make a mistake and we get ADMed, but they cancel and do schedule changes which creates huge amounts of work for us for which there is no compensation.  There are also the ridiculously short ticketing time limits, coupled with arbitrary auto-cancellation deadlines which bear no relation to the fare, all of which put us under a lot of pressure, again for minimal reward.

What are your company’s goals?

We would like to maintain our revenue and status quo. Get a better life-work balance.

Super team to work with and excellent support, the great team never fail to deliver.

Evelyn Lee
Midday Travel

GTN provides exclusive deals and offers, with a team of experts to support in every situation.  They are polite and quick to respond. We strongly recommend GTN services.

Gill Travels

Candid, transparent, approachable, proficient, proactive, dependable and impartial are a few words that describes this organisation. A real partnership and a great bunch of people.


Avatar Travels

Great company to work with – they get the best deals possible!

Virender Bakshi
Sky Travel

GTN is “Awesome” ………..awesome staff, awesome deals just an awesome company that I am very lucky to work with.

Denise Holmes
Travel Partners Ltd

Honest, efficient and reliable, all the qualities you need when you are in business


Jamie Currin
Simply Travel

I am really impressed the way GTN proactively work to grow my business with theirs. I’ve GONE GLOBAL and am loving it!

Terri Small
Supreme Tours and Travel

Exceptional! A professional, friendly, dedicated team. GTN, working with you is a real pleasure.

Lukas Napravnik

The Consolidation team at GTN are excellent to deal with.  They are efficient and friendly, and when there has been queries with airlines or airfares, they have always sought answers and found solutions to the problem wherever possible.  The QuikTravel system is easy to use, as well as the additional information on the system around commissions, airline contacts, policies, as well as the summary of recent changes in fares & rules from airlines.  GTN is an excellent partner, and the small personal nature of the team is a good fit for our business

Paul Brydges
The Terrace Travel

We have used GTN since the beginning and find them very professional, quick and reliable. Never had any issues!

Scott Wagstaff
Silverstream Cruise & Holiday Centre

As a niche tour operator we are able to remain independent while enjoying the benefits of the GTN network and family.

Jill Grant

Go Global! Strong partnership, friendly staff, competitive deals, prompt responses!

Stan Zhang
Pro Travel