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Sky Travel



How do you define a great travel experience?

A great travel experience is one that’s seamless. Where everything goes smoothly, right from taking the ticket from the agent, going through the airport, everything has already been done by the agent, your seats have been chosen for you, whatever special meals you require are there. It helps when you’re telling a customer about an experience when you’ve already done it, so there are no pitfalls in his journey that you might have faced.

What inspires you?

Travel. Seeing the world. To know about different cultures, different countries, see what the world has to offer. The mind is so big and large that it keeps on thinking, so when the mind is thinking you’ve got to take in whatever comes, and the more you see, the more visual experiences you have, the better the mind is.

What do you like about being part of the GTN family?

It’s close knit. It’s a very approachable group that anyone can be a part of any time. Your work is done on time, everything is ship shape, it’s smooth, no hassles. And the famils.

What is your biggest frustration about the travel industry?

Fly by night operators underselling the cost of the ticket. The cheaters out there trying to cheat the people. It frustrates me to know that somebody is trying to just rip you off. If the customer is smart he tries to get the best deal he can – it’s always advisable to get the best price, but at the same time he has to be wary. In this industry in the last 16 years I’ve seen at least eight or nine people run away with customers’ money. It’s not limited to one community as such it’s across the board. When you try to undercut people and you try to rush ahead there’s definitely going to be pitfalls somewhere.

What’s been the hardest moment in your career?

Trying to get the fly by night operators out of the industry. You have organisations like IATA and TAANZ and other industry bodies as such, but nobody takes any action and that’s where the frustration comes. I let the airlines know, but for the airlines again greed comes first. Only when they get bitten is when they realise ‘oh we should have listened’. They are taking action, they are trying to tighten up their operation, but then it’s the good travel agents that suffer when the airlines tighten up their screws.

What’s been the greatest/a highlight?

When I entered the industry. It took me many years, I was in very different industries before, I was a sales manager for a brewery, I was in sales in a lot of different industries but it involved a lot of travel. I travelled at least 80-90% of India. When I migrated to New Zealand about 21 years ago tried a few different industries in the beginning and decided to go after my passion of travel. It’s always good to work when you feel happy. I have no regrets.

How do you balance work and life?

I go home for lunch. We expanded our business as such when we bought this office, and it’s close to the house so that I can go home in the middle of the day.

What’s the best piece of advice you could give to someone first starting out in the industry?

Be truthful to your customers, and basically don’t try to cut corners. Don’t try to cut corners by undercutting the price because at the end of the day you will be the loser. You’re in the trade, you have to make money to survive. The moment you start cutting prices you’re going to start going down. That customer is not going to stay for you, they’re going to run to the next person that offers the ticket for a dollar cheaper. My biggest piece of advice would be to make your customer happy. That’s how we’ve survived in this industry, we haven’t really advertised we’ve gone on word of mouth, and referrals speak louder than anything.

What is your life motto?

Be happy. Enjoy life. It’s once in a lifetime. Enjoy it while you can.

Where are your favourite places to travel?

I’ve travelled a lot in Europe and the States. My son lives in London, so every year when we go over we take his car and go somewhere – we went to the south of France this year. I’ve done an Alaska cruise. I really like Prague – it’s got a lot of history in it, in fact I like that whole belt, Prague, Budapest, Vienna. I love places that have history behind them. I would like to go to Africa next, specifically South Africa. I haven’t been to that continent so that’s on my bucket list.

 

 

 

Super team to work with and excellent support, the great team never fail to deliver.

Evelyn Lee
Midday Travel

Our agency has been with GTN from the beginning because it is such a great team with great values and vision for the travel industry. They’re honest and fair and really get to know your business to help you grow. Over the years we were able to mutually grow our businesses together through their encouragement and excellent advice. We had so many opportunities for Famils and conferences. Would 100% recommend joining the GTN family.

Peter Carpenter
Planet Earth Travel

Great company to work with – they get the best deals possible!

Virender Bakshi
Sky Travel

I am really impressed the way GTN proactively work to grow my business with theirs. I’ve GONE GLOBAL and am loving it!

Terri Small
Supreme Tours and Travel

We have been with the GTN team since they first started and they are professional, caring, willing to assist with any query and will go above and beyond to find fares to suit, even when we have the most ridiculous of destinations. Even in the hardest of times, they reach out to each and every one of their agents to make sure we are ok. Thanks for your ongoing support team.

Natalie Tambolash
World Expeditions

We have used GTN since the beginning and find them very professional, quick and reliable. Never had any issues!

Scott Wagstaff
Silverstream Cruise & Holiday Centre

Mondo Travel have been a customer of GTN since 2016. The big difference with GTN, is that they actually care about our business. We get great support and advice when required and the team are responsive to our needs. Our team of Brokers are also very complimentary of the service GTN provide.

Chris Hammonds CEO
Mondo Travel

GTN is “Awesome” ………..awesome staff, awesome deals just an awesome company that I am very lucky to work with.

Denise Holmes
Travel Partners Ltd

Honest, efficient and reliable, all the qualities you need when you are in business

 

Jamie Currin
Simply Travel

GTN provides exclusive deals and offers, with a team of experts to support in every situation.  They are polite and quick to respond. We strongly recommend GTN services.

Preet
Gill Travels

We moved to GTN in 2019 and have not looked back. We have found the entire GTN team fantastic to work with, honest, reliable and proactive. The GTN team have gone out of their way during the current COVID crisis, ensuring continued support and excellent communication.  Without hesitation, we highly recommend GTN

Tanya Roddam
YOURTravel & Tours, Kapiti Coast

A truly outstanding independent travel agency group and ticketing consolidator and one I am so proud to work alongside. The team at GTN are knowledgeable, helpful and just generally interested in your business success and offer support where others have failed. Highly recommend!

Shona Bracey
Amped

Candid, transparent, approachable, proficient, proactive, dependable and impartial are a few words that describes this organisation. A real partnership and a great bunch of people.

 

Rupan
Avatar Travels

As a niche tour operator we are able to remain independent while enjoying the benefits of the GTN network and family.

Jill Grant
A Walker's World/CYCLING EUROPE

Go Global! Strong partnership, friendly staff, competitive deals, prompt responses!

Stan Zhang
Pro Travel

Exceptional! A professional, friendly, dedicated team. GTN, working with you is a real pleasure.

Lukas Napravnik
CZECHKiwis

The Consolidation team at GTN are excellent to deal with.  They are efficient and friendly, and when there has been queries with airlines or airfares, they have always sought answers and found solutions to the problem wherever possible.  The QuikTravel system is easy to use, as well as the additional information on the system around commissions, airline contacts, policies, as well as the summary of recent changes in fares & rules from airlines.  GTN is an excellent partner, and the small personal nature of the team is a good fit for our business

Paul Brydges
The Terrace Travel

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